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The CPS Accidental Drone Warranty covers full parts and labor on all internal hardware failure, as well as the extra added benefit of Accidental Damage Protection. This contract is specifically for drones used recreationally (consumer use only). Deductible applies at time of claim.
The CPS Accidental Drone Warranty coverage begins on the end user’s date of purchase. For example, if the customer purchase a Drone with a 2 year CPS plan, they will receive 2 total years from date of purchase. There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan.
You would need to purchase coverage at the same time as they are purchasing their drone. The drone and warranty would need to be on the same invoice in order to qualify for CPS coverage.
CPS covers all major manufacturers (i.e. DJI, Parrot, Walkera, Estes, etc.), along with the boutique manufacturers as well (i.e. Proto, Heli-Max, WLToys, UDI, etc.).
Unfortunately you would not be able to purchase the coverage separately.
Yes it does! This is exactly what the CPS Accidental Drone warranty is here for. It covers physical damage, excessive damage, impact damage, water damage, and everything in between.
Unfortunately this contract will not cover lost or stolen products, or any add on accessories (not included in the original box from the manufacturer).
If the camera or gimbal is included in the box from the manufacturer, then yes, the CPS warranty will cover it as well (for example: the DJI Inspire 1). If the camera/gimbal was added on as an accessory, and wasn’t included in the original box, then unfortunately the CPS coverage would not include it (i.e. DJI Phantom 2).
Replacing the drone’s propellers is a maintenance issue and is not covered under warranty. Propellers are user replaceable parts. Depending on the manufacturer, it is recommended to replace propellers if your customers notice a change in flight experience or experience noisy/unbalanced flight. Changing out propellers is like getting new tires on a car/truck; should drive like brand new afterward.
Batteries are consumables and are not covered under warranty.
Great question! CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, as well as any accidental damage claims.
Your warranty covers the drone’s original specifications (as sold to by you to your end user). Any modifications made to your customer’s device that would void the original manufacturer’s warranty, would not be covered under their CPS Accidental Drone Warranty.
Filing a claim is easy! You can contact HeliDirect or CPS by phone or email to file a claim. You also can file a claim directly through your CPS Client Care account, and via the chat on CPS website. You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.
After providing the deductible payment, you will be directed to ship your product at your expense to CPS’s depot repair facility. Once received, based on the manufacturer, the drone will either be fixed by our in house Drone Repair Center or sent to the manufacturer directly. Unfortunately at this time you would be unable to repair your drones locally, as CPS would not be able to control the quality of the repair.
Yes it will! The coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.
You can file unlimited claims on their product, but coverage will cap out once the repair costs reach the original purchase price of their product.
If CPS cannot fix the drone, CPS will replace it. CPS also will offer you the option of a check for the cost of the replacement.
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled. You can purchase a new Drone Warranty for their replacement unit.
Unfortunately no, if a unit is lost, the CPS warranty coverage would be voided.
You absolutely can. Transferring ownership is simple via the CPS Customer Experience Department. Please note, a $25.00 transfer fee will apply.
This plan will only cover drones used recreationally (consumer use only). Unfortunately we do not have coverage for commercial products at this time.