Track Your Order
Track Your Order
Need to find out where your order is? Log in below to track your current shipped orders! All orders are shipped via USPS Mail, UPS or FedEx, and the below websites can assist as well once you have your tracking number.
UPS Website Tracking:
USPS Website Tracking:
FedEx Website Tracking:
A Note for 1st Class International Orders:
1st Class International Mail via USPS has no tracking option, nor is a tracking number supplied with your order. USPS 1st Class Mail offers a “Package Label Number” with all 1st Class International orders, which can be helpful once your order arrives within your country.
Please contact our customer service department for your package label number – simply provide your order number, and we would be happy to send this your way.
With 1st Class International Mail, due to this method having no viable tracking number, this method of shipment can be prone to delays exceeding 45 days or more. We at HeliDirect have no ability to offer support, assistance or information, aside from a package label number, and cannot be held responsible for any delays in your shipping time via a 1st Class Method.
Even though 1st Class International shipping rates are often quite a bit lower, we recommend choosing a more secure method of shipping, such as USPS Priority Mail or USPS EMS Express; although more costly, these methods of shipping are far quicker & safer, and have a much greater chance of arriving within a normal span of time.
Lost or Delayed Orders via 1st Class International Mail:
If a 1st Class International shipping method is selected, we at HeliDirect HIGHLY recommend opting for the optional insurance in order to protect you in case the order is lost. If your order is deemed lost via USPS (lost 1st Class order = 45 days from ship date), and you have selected an insurance option via HeliDirect, you may contact our customer service team for assistance.
For those who ship via 1st Class International Mail and do not opt for insurance, if your order is lost, we at HeliDirect cannot/will not be held responsible for any re-shipment, refund, store credit or otherwise, as 1st Class International Mail has been clearly stated as a risk of delay or loss from the inception of the order. Only an insurance option will allow us to assist you if your order is lost via USPS 1st Class International Mail.
If you have selected an insurance option via 1st Class International Mail, please be aware that HeliDirect cannot offer any assistance till 45 days pass from the original ship date.
Order Tracking FAQ’s:
Q: I Just Received a Tracking Number, but It Doesn’t Work?
A: Once your order is shipped, either via UPS, FedEx or USPS, the tracking number will not be “live” till the carrier picks up your order. Depending upon the carrier or method of shipping, this may take up to a day. Some orders are placed later in the day, and even though our shipping department has set them to “Shipped,” they will not ship out till the following business day, which can also delay tracking updates.
Q: My Package Is Delayed – What Do I Do?
A: If your order is delayed, please check your tracking number first, and if the info is the same, and several days have passed, please contact us – we can either contact the carrier, or give you an estimated time of when it should arrive. Please keep in mind that 1st Class Mail within the USA can take up to 7 days, even if it has arrived within just a few days with past orders.
Q: My Order Shipped via USPS, but the Tracking Info Has Not Changed?
A: For orders shipped via USPS, the tracking info is not like what is seen with FedEx and UPS – USPS Mail updates every few days, and sometimes the info can be delayed. Please give your tracking 1 to 3 days to update, and please note that this tracking number is actually a delivery confirmation number, and may not be updated at all till your order is delivered to your door.
Q: I Didn’t Receive a Tracking Number With 1st Class Mail – What Do I Do?
A: If your order shipped via 1st Class International Mail, no tracking number is supplied – only a package label number exists, which can be requested via our customer service department. If you shipped via a different method than International 1st Class and did not receive a tracking number, please contact our customer service department for assistance.
Q: My Order Shipped via 1st Class Mail and has Been Delayed for a Very Long Time?
A: As mentioned above, 1st Class Mail has no tracking number, and is highly prone to delays. If your order has not showed up for more than 3 weeks, please request the Package Label Number from one of our customer service representatives, which can then be used to check with your local customs agent and local postal agent. If your order is delayed beyond 45 days and you have selected the shipping insurance option, please contact our customer service department below, and we will be sure to assist you.
Q: UPS, FedEx or USPS shows my Order Delivered, but I do not have my Order?
A: If your order shows delivered via the tracking number you have received, please contact your carrier or check with your post office, as the package may have been left in a location that you are not aware of, or there may be an error with the tracking. If you do not find out what happened to your order, please contact us below, and we will do our very best to assist you.
Need More Help? Contact Us!
Help Desk/Contact Us Link:
Toll Free Phone Number:
HeliDirect LLC 730 Eastern Ave
Unit 096 Malden, MA 02148