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Warranty Information
We truly thank you for your purchase, and when things go wrong, we are here to help in any way that we are capable of doing so.
In regards to any warranty related matter, please reference the below information to help understand our warranty policies, as these warranty policies are absolute when it comes to any purchase made via HeliDirect.
Warranty Time Frame
Regarding product(s) purchased via HeliDirect, each manufacturer has their own specified warranty time frame, and HeliDirect holds the sole right to direct the customer to the manufacturer for stated warranty support in regards to manufacturer's that require direct level warranty support.
Our stated (14) day return policy directly relates to brand new, unused products being returned for a refund or store credit, and does not relate to warranty related situations for faulty product(s). Faulty, damaged or problematic items are handled upon a case by case basis, and will be detailed below based upon the warranty options available.
Our team at HeliDirect is highly motivated to assist in every possible way regarding warranty support, but please be 100% aware that warranty support for the product(s) you have purchased may be handled directly via the manufacturer, and not through HeliDirect.
If your product(s) involve direct manufacturer support, we are still available to assist. We ask that the customer make the initial manufacturer contact for warranty support, but in the case where a manufacturer response is not receive within (5) business days, HeliDirect will step in upon your behalf, utilizing our channels to assist you with this manufacturer based support.
In the above case, HeliDirect will do everything in our power to make sure the manufacturer assists you directly, but please note that all such warranty in regards to an issue like this will still be directed through the manufacturer.
Warranty Related Issues
Please note that HeliDirect is not a warranty repair center, nor do we offer warranty regarding many items we resell. Product(s) purchased via HeliDirect are subject to the original vendor’s repair / replacement warranty policies & timelines, and will be directed to the manufacturer at our discretion.
HeliDirect will not assume responsibility and / or liability for any manufacturer defect, or damage due the use / misuse of the product(s) purchased. Further, HeliDirect cannot / will not be held liable for ancillary damage to product(s) based upon a manufacturer fault or defect. All such issues will be dealt with at the manufacturer based level.
If your item is found to have a fault or defect after installation or use, your product may be subject to warranty repair via the original manufacturer, no matter what the purchase date may be. HeliDirect does not cover repair, replacement or warranty via used / installed products. All such issues will need to be dealt with at the manufacturer level.
Damage Due to Ancillary Product Failure
In regards to damage that directly results to a failed product installed in conjunction with another produc