Frequently Asked Questions

Where Do Your Orders Ship From?


 All products  via HeliDirect ship from our location in Middletown, Indiana within the USA, and are stored & packaged in our warehouse in Middletown, Indiana. Select items may be shipped direct from other vendors at our discretion relating to select product(s) we carry.

 Can I Change an Order Once it is Submitted?

Once an order has been generated via HeliDirect (online or over the phone), the order no longer has the ability to be modified. However, if the order has not yet been marked as "Complete" via the order status, our team can cancel and refund your order, allowing a new order to be generated at your convenience.

 Does HeliDirect Charge Sales Tax?

 If you are a resident of Indiana or Massachusetts, local sales tax will apply to your order. For all other orders within the United States, no sales tax will be applied.

 How Long Does it Take My Order to be Processed & Shipped Once I Place My Order?

 If you place an order before 1:00pm EST, we do our very best to ship same day, and can often ship most orders same day. This same day shipping can be compromised due to high volume days, such as Monday’s, or the day after a recognized holiday.

 Does HeliDirect Ship Internationally?

 Yes! HeliDirect ships worldwide from our facility in Middletown, IN, although certain countries may not apply. Please check Shipping FAQ’s for more information, or feel free to contact our customer service staff for additional help.

 Will I Be Emailed Shipping Updates?

 As soon as your order is shipped, you will receive an email stating your order has shipped. If your order has a shipping method that offers tracking, the tracking number will be included in the shipping email.

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